Posted on Dec 26, 2010 in updates | No Comments

Check out this completely ridiculous example of poor customer service. After scouring the web, the message forums, and posting a thread of my own (the video problems I’m having are documented there), I decided to contact Logitech customer support. Big mistake.

Here’s the tread that ensued.

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Logitech

Dear Danny, Thank you for contacting Logitech Customer Care about your Smart TV I understand that you are dissatisfied with the Logitech Revue. If you would like to return the product for a refund then we would ask that you return the product to the place of purchase. If you purchased the Logitech Revue through Logitech.com or our Sales department and are within the 30 days of purchase date then please contact our Sales team at 1-800-231-7717. We hope you have found this helpful. If you have any further questions please feel free to reply to this email and we will get back to you shortly.

Thank you once again for contacting Logitech Customer Care. Regards, Logitech Customer Care

Me

Here are the actual problems I am having, documented. Can you offer any solutions to this? http://forums.logitech.com/t5/Revue/Two-Video-Issues-1-Vertical-Green-Bar-2-B…

 

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Logitech, asking a question that was answered in the link I sent

Dear Danny, Thank you for contacting Logitech Customer Care about your Smart TV I am sorry to hear that you are having a bad experience with the Logitech Revue. Are you using a A/V Receiver, (Audio-Video Sorround Sound) connected to the Revue? We hope you have found this helpful. If you have any further questions please feel free to reply to this email and we will get back to you shortly.

Thank you once again for contacting Logitech Customer Care. Regards, Logitech Customer Care

Me

No, I am running HDMI from my cable box in to the revue, and then an HDMI cable from the revue in to my TV.

 

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Logitech

Dear Danny, Thank you for contacting Logitech Customer Care about your Smart TV What is the make and model of your cable/set top box?

We hope you have found this helpful. If you have any further questions please feel free to reply to this email and we will get back to you shortly.

Thank you once again for contacting Logitech Customer Care. Regards, Logitech Customer Care

Me

It’s a Motorola DCH-6416 — A Charter Cable box.

 

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Logitech

Dear Danny, Thank you for contacting Logitech Customer Care about your Smart TV I’m sorry to hear you haven’t received you Logitech Revue. I check the www.ups.com and verified your tracking number and wasn’t able to get enough information, if I was shipped or received. Try giving UPS a call with your tracking number to see if you can get this resolved.

We hope you have found this helpful. If you have any further questions please feel free to reply to this email and we will get back to you shortly.
Thank you once again for contacting Logitech Customer Care. Regards, Logitech Customer Care

 

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*facepalm*